Help and Support

  • How to Use Untappd

    First time? Not sure what you’re doing? Check out our FAQ for help!
  • Report a Bug

    Find a bug or something wrong? Report it to us and we’ll get it fixed!
  • Comments & Requests

    Have an idea for an awesome feature?
    Or a comment on an existing one?

For Businesses

Increase awareness of your brand and reward your loyal fans. Find out how Untappd can help.


When accessing our Website, Untappd will learn certain information about you during your visit. How we will handle information we learn about you depends upon what you do when visiting our site.

If you visit our site to read or download information on our pages, we collect and store only the following information about you:

1. The name of the domain from which you access the Internet
2. The date and time you access our site
3. The Internet address of the website you used to link directly to our site.
4. The location where to you access the website from.

If you identify yourself by sending us an e-mail containing personal information, then the information collected will be solely used to respond to your message.

The information collected is for statistical purposes. Untappd may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, Untappd uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Untappd will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.